Privacy Policy

The purpose of this policy is to protect personally identifiable information from unauthorized disclosure and to ensure that information is used appropriately.

Definition of Personally Identifiable Information

For the purposes of this policy “personally identifiable information” means any information relating to an identified or identifiable individual who is the subject of the information.

Personally Identifiable Information Not Routinely Collected

Citizens do not have to routinely provide personal information to visit Provo City sites or to download information. Government agencies may request personally identifiable information from you in order to provide requested specialized services, but such information is handled as it would be if obtained during an in-person visit to a government office.

Personally Identifiable Information Available From Governmental Web Sites

Access to personally identifiable information in public records at state and local levels of government in Utah is controlled primarily by Chapter 2, Title 63 of the Utah Code, the law entitled the Government Records Access and Management Act. Information that is generally available under Chapter 2 – and not made confidential elsewhere in the Utah Code – may be posted for electronic access through While Chapter 2 sets the general policies for access to government records in the state of Utah, other sections of the Utah Code as well as other federal laws also deal with confidentiality issues.

Use of Constituent E-mail Addresses

E-mail addresses obtained as a result of a request to the city site will not be sold or given to other private companies for marketing purposes. The information collected is subject to the access and confidentiality provisions of Chapter 2, other applicable sections of the Utah Code or federal law. E-mail or other information requests sent to the city web site may be maintained in order to respond to the request, forward that request to the appropriate agency, communicate updates to the city page that may be of interest to citizens, or to provide the city web designer with valuable customer feedback to assist in improving the site. Individuals may “opt out” from receiving communications at any time.

Data Security and Quality

We are committed to data security and the data quality of personally identifiable information that is either available from or collected by governmental web sites, and have taken reasonable precautions to protect personally identifiable information from loss, misuse or alteration. Any third parties responsible for this information are committed to the same principles, and also are required by contract to follow the same policies and guidelines as the state of Utah in protecting this information. Unless otherwise prohibited by state or federal law, rule or regulation the individual is granted the ability to correct personally identifiable information regardless of the reason for the inaccuracy.

Non-City Web Sites

Various web sites may be linked through Many of these sites, including private sector sites, are not subject to Chapter 2 and may also not be subject to other sections of the Utah Code or federal law. Visitors to those sites are advised to check the privacy statements of these sites and be cautious about providing personally identifiable information without a clear understanding of how the information will be used. Visitors may also want to consult privacy guidelines such as those recommended by the Online Privacy Alliance.